Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.
Customer account Orders
Contact Evaluations Newsletter
Payment service providers
Use of PayPal
All PayPal transaction are covered by the PayPal Data Privacy Statement. You can found this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en
Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
technically necessary cookies
Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services.
You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.
Our website uses the web analysis service Google Analytics from Google LLC. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). If you are ordinarily resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the company affiliated with Google responsible for processing your data and for compliance with the applicable data protection legislation.
The processing of data serves to analyse this website and its visitors and for marketing and advertising purposes. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. In this process the following information, inter alia, can be collected: IP address, date and time of the website access, click path, information on the browser and the device you are using, the pages visited, referrer URL (website via which you accessed our website), location data, purchasing activities. The IP address transmitted from your browser within the scope of Google Analytics is not associated with any other data held by Google. Google Analytics uses technology such as cookies, web storage in the browser, and tracking pixels which enable an analysis of your use of the website. The information generated by these regarding your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website.
Google uses this to shorten your IP address beforehand within Member States of the European Union or in other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
In accordance with the US-EU Data Protection Agreement, Google has become subject to the "Privacy Shield" and is therefore obliged to observe European data protection laws.
The data processing, particularly the placing of cookies, is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in the needs-based and targeted design of the website. On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out in accordance with Article 6(1)(f) GDPR.
You can also prevent the collection of the data (including your IP address) generated by Google Analytics and related to your use of the website by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link [https://tools.google.com/dlpage/gaoptout?hl=de]. To prevent the data collection and storage by Google Analytics across multiple devices you can place an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You need to implement the opt-out on all systems and devices that you are using, so that this works comprehensively. If you delete the opt-out cookie, requests will be transmitted to Google again. When you click here the opt-out cookie will be placed: Deactivate Google Analytics. You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/de.html and/or at https://www.google.de/intl/de/policies/ and at https://policies.google.com/technologies/cookies?hl=de.
Our website uses the online marketing program "Google Ads", including conversion tracking (evaluation of user actions). Google conversion tracking is a service operated by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
If you are ordinarily resident in the European Economic Area or Switzerland, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the company affiliated with Google responsible for processing your data and for compliance with the applicable data protection legislation.
If you click on adverts placed by Google, a cookie is placed on your computer for conversion tracking. These cookies have limited validity, do not contain any personal data and thus cannot be used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, we and Google can recognise that you have clicked on the advert and were forwarded to this page. Every Google Ads customer receives a different cookie. It is therefore not possible to track cookies relating to the websites of Ads customers.
The information collected using the conversion cookie serves the purpose of producing conversion statistics. This allows us to find out the total number of users who have clicked on our adverts and were forwarded to a page equipped with a conversion tracking tag. However, they do not receive any information with which could be used to personally identify users.
Your data may be transmitted to the USA. In accordance with the US-EU Data Protection Agreement, Google has become subject to the "Privacy Shield" and is therefore obliged to observe European data protection laws.
The data processing, particularly the placing of cookies, is carried out on the basis of Article 6(1)(f) GDPR due to our overriding legitimate interest in addressing visitors to the website with targeted, interest-related advertising. On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out in accordance with Article 6(1)(f) GDPR.
You can deactivate personalised advertising in Google’s advertising settings. Instructions for this can be found at https://support.google.com/ads/answer/2662922?hl=de.
You then won’t be included in the conversion tracking statistics.
Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the data controller responsible for your data if you have your habitual residence in the European Economic Area or Switzerland. Google Ireland Limited is therefore the company affiliated with Google which is responsible for processing your data and for compliance with applicable data protection laws.
The request serves to distinguish whether the input was made by a human or automatic machine processing. For this purpose your input will be transmitted to Google and used by them further. In addition, the IP address and any other data required by Google for the reCAPTCHA service will be transferred to Google. This data will be processed by Google within the EU and potentially also in the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission, the “Privacy Shield”. Google participates in “Privacy Shield” and has submitted to its requirements.
This website uses Hotjar's web analytics service on some websites of Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St. Julian's Business Center, 3 Elia Zammit Street, St Julian's STJ 1000, Malta, Europe, phone: +1 (855) 464-6788.
Actions performed on websites where Hotjar is used, can be followed with this tool (so-called heat-maps). For example, it can be seen how far users scroll and what buttons users click frequently. Furthermore, by using this tool, it is also possible to obtain feedback directly from the users of the website. In this way we gain valuable information to make our websites even faster and more customer friendly.
Biotikon pays special attention to the protection of your personal data when using this tool. Thus we can only track which buttons are clicked, the course of the mouse, how far it has been scrolled, and the screen size of the device, device type and browser information, geographic location (only the country) and the preferred language in order to display our website appropriately. Areas of the websites where personal information is stored by you or third parties are automatically blocked by Hotjar and are therefore never traceable.
Hotjar offers every user the possibility to use a "Do Not Track Headers" to suppress the use of the Hotjar tool, thus no data will be recorded of your visit on that particular website. This is a setting that supports all common browsers in current versions. For this purpose, your browser sends a request to Hotjar with the note to disable the tracking of the respective user. If you use the Biotikon website with different browsers / computers, the "Do Not Track Header "needs to be separately set up for each of these browsers / computers.
Detailed instructions with information about your browser can be found at:
For further information about Hotjar Ltd. and about the Hotjar tool, please go to: https://www.hotjar.com
Our website uses a service of Matelso GmbH, Stuttgart. If you call via Matelso, a phone number that is switched to us; information about the call will be transmitted to a web analytics service that we use (e.g. such as Google analytics). Furthermore, Matelso also reads cookies set by our analytics service or other parameters of the website you are visiting, e.g. such as referrer, document path, remote user agent. The information will be processed in accordance with our instructions by Matelso and stored on servers in the EU. For more information, please visit: https://www.matelso.com/privacy. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to fully access all features of this website.
Creation of a User Profile / Webtracking
By visiting our website, you agree that we may collect, use or apply your personal data collected on our website to compile a profile of your use for the purpose of our own advertising, and allow it to combine the individual data collected on the website into a CRM.
After identifying your person or entering your shortened IP address, in addition to the form data provided by you (such as e-mail address, postal address, product interests, telephone number), in particular the additional storage of the following data to our CRM: Your browser type / version ; Your browser language; Operating system you are using; Internal resolution of the browser window; Your internet provider; Your screen resolution; Input method (including the touch screen); Browser loading speed; Used device (desktop, tablet, mobile phone); the Referrer URL (the page you visited previously), type of access (direct access or paid access (for example, Google AdWords, Facebook, ...)) time and date of your access; Your IP address (in abbreviated form); Demographic: your age, gender; Geographic: your location; Your behavior: new visitor / returning visitor, session duration including date of leaving our page, page depth, page views, bounce rate, pages / session, date, search terms via site search, page visited; Your downloads (filenames); Your likes and clicks; Redirect URL (pages to which you are directed) with page title; Access User Agent (browser of the Mautic user); Your chat history (as far as offered and used); Access code.
The content of your agreement can be viewed on our website at any time. You can withdraw your consent with effect for future purposes at any time.
Rights of persons affected and storage duration
Your Biotikon® Advantages:
- Made in Germany
- Premium-quality extract
- Environmentally-friendly dispatch packaging
- free shipping on orders over 70 Euro in EU coutires + switzerland
- with also on packing stationsn,
- Germany 1-3 days
- AT, CH, EU 3-5 days
- on account (by invoice)
- Secure purchase by means
of a buyer seal certification
from the trade association
- Secure Data Transfer
128 bit SSL encryption